ROCAGRES SURFACES TERMS & CONDITIONS OF USE

Last Updated: June 2026

Please read these Terms and Conditions carefully before using the Rocagres Surfaces website. By accessing or using rocagressurfaces.com (the “Website”), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this Website.

These Terms and Conditions apply to all visitors, users, and others who access or use the Website.

1. About Us

Rocagres Surfaces (“Rocagres,” “we,” “us,” or “our”) is a tile manufacturing and distribution company with operations in India, the United States, and the UAE. We supply porcelain tiles, ceramic tiles, vitrified tiles, and related surface products to architects, contractors, distributors, homeowners, and project developers.

Our registered offices are:

• India: B-1003 Shaligram Square, S G Highway Gota, Ahmedabad, Gujarat 382481, India
• USA: 1547 B Finnegan Ln, North Brunswick, NJ 08902, USA
• UAE: 306- Dubai Tower, Opp. Baniyas Metro, Deira, Dubai, UAE

2. Acceptance of Terms

By visiting or using this Website, submitting an inquiry, downloading any materials, or engaging with any content on this Website, you confirm that you have read, understood, and agree to these Terms and Conditions. If you are using this Website on behalf of a business or organization, you represent that you have the authority to bind that organization to these terms.

We reserve the right to update or modify these Terms and Conditions at any time. Changes take effect when posted to this page with an updated effective date. Your continued use of the Website after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

3. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Website.

You agree not to:

• Use the Website in any way that violates applicable local, national, or international laws or regulations.
• Transmit any material that is unlawful, harmful, defamatory, obscene, fraudulent, or otherwise objectionable.
• Attempt to gain unauthorized access to any part of the Website, its servers, or any systems or networks connected to the Website.
• Use any automated tools, scripts, bots, or data mining methods to extract data from this Website without our written consent.
• Reproduce, duplicate, copy, sell, or exploit any portion of this Website for commercial purposes without our prior written permission.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

4. Intellectual Property

All content on this Website, including but not limited to text, images, photographs, product descriptions, logos, graphics, design elements, catalogue materials, and video content, is the property of Rocagres Surfaces or its content licensors and is protected by applicable copyright and intellectual property laws in India and internationally.

The Rocagres Surfaces name, logo, and all related product and service names are trademarks or trade names of Rocagres Surfaces. You may not use any of these without our prior written permission.

You may view, print, or download content from this Website for your personal, non-commercial use only. Any other use, including reproduction, modification, distribution, transmission, republication, or public display of any content, requires our express written permission.

5. Product Information and Accuracy

We make reasonable efforts to ensure that the product descriptions, specifications, images, and other information on this Website are accurate and up to date. However, product images are for illustrative purposes only. Actual tile colors, textures, and finishes may vary due to natural manufacturing variation, screen calibration differences, and batch-to-batch characteristics.

We recommend ordering physical samples before finalizing any purchase or project specification. We reserve the right to correct errors, update information, or discontinue products at any time without prior notice.

6. Inquiries and Orders

Submitting an inquiry through our Website or contacting our team does not constitute a binding order or purchase agreement. All orders are subject to confirmation by Rocagres Surfaces, product availability, and agreed pricing.

Pricing displayed on the Website, if any, is indicative and subject to change. Final pricing will be confirmed in writing at the time of order. For B2B orders, wholesale pricing, and bulk supply, please contact our sales team directly.

7. User-Submitted Content

If you submit any content to us through our Website, contact forms, social media, or other channels, including but not limited to project photos, reviews, comments, or testimonials (“User Content”), you grant Rocagres Surfaces a non-exclusive, royalty-free, perpetual license to use, display, reproduce, and share that content in connection with our business, marketing, and promotional activities.

By submitting User Content, you represent and warrant that:

• You own or have the necessary rights to submit the content and to grant the license described above.
• The content does not infringe the intellectual property, privacy, or other rights of any third party.
• The content does not contain anything that is false, defamatory, harmful, or in violation of any applicable law.

You understand that we may choose not to publish or use any submitted content, and that we may remove any content at any time at our discretion.

8. Third-Party Links

This Website may contain links to third-party websites for your convenience or reference. These links do not imply any endorsement or affiliation by Rocagres Surfaces with those websites or their operators. We have no control over the content, policies, or practices of any third-party website and are not responsible for any content found there.

We encourage you to review the terms and privacy policies of any third-party websites you visit through links on our Website.

9. Disclaimer of Warranties

This Website and all its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

We do not make any representations or warranties regarding the accuracy, completeness, or reliability of any information on this Website. To the fullest extent permitted by applicable law, Rocagres Surfaces disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Rocagres Surfaces shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this Website or its content, even if we have been advised of the possibility of such damages.

This includes but is not limited to loss of business, loss of data, loss of revenue, or any other economic or commercial loss.

Nothing in these Terms and Conditions excludes or limits our liability for matters that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Rocagres Surfaces, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Website, your violation of these Terms and Conditions, or your infringement of any intellectual property or other rights of any person or entity.

12. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand our practices.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. For users accessing this Website from the United States, we acknowledge applicable US federal and state laws where required by law.

Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India, unless otherwise required by applicable law in the jurisdiction where you are located.

14. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Rocagres Surfaces with respect to your use of this Website and supersede all prior or contemporaneous communications and agreements, whether written or oral, relating to the subject matter herein.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: export@rocagrestiles.com / info@rocagrestiles.com
• India Office: B-1003 Shaligram Square, S G Highway Gota, Ahmedabad, Gujarat 382481, India
• USA Office: 1547 B Finnegan Ln, North Brunswick, NJ 08902, USA

Dubai Office: 306- Dubai Tower, Opp. Baniyas Metro, Deira, Dubai, UAE