Privacy Policy

Last Updated: June 2026

At Rocagres Surfaces (“Rocagres,” “we,” “us,” or “our”), your privacy matters to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at rocagressurfaces.com, contact us through any of our online or offline channels, or engage with us in connection with our products and services.

By using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website.

Who We Are

Rocagres Surfaces is a tile manufacturing and distribution company headquartered in Ahmedabad, Gujarat, India, with operations, offices, and stocking facilities in the United States and the United Arab Emirates. We supply porcelain tiles, ceramic tiles, vitrified tiles, and related surface products to homeowners, architects, contractors, distributors, and project developers across India, the USA, the GCC, and internationally.

Our registered offices are:

India: B-1003 Shaligram Square, S G Highway Gota, Ahmedabad, Gujarat 382481, India
USA: 1547 B Finnegan Ln, North Brunswick, NJ 08902, USA
UAE: 306- Dubai Tower, Opp. Baniyas Metro, Deira, Dubai, UAE

Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

Contact and identity information: Your name, email address, phone number, company name, mailing address, and job title.
Inquiry and project information: Details about your project, tile requirements, quantity needs, or questions you submit through our contact form, email, or phone.
Transaction information: Order details, billing information, and shipping addresses when you place an inquiry, request a quote, or facilitate an offline transaction with us.
Usage and technical information: Your IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and device information. This is collected automatically when you visit our website.
Communication records: Emails, messages, or other correspondence you send to us.
Marketing preferences: Your preferences regarding communications from us, including newsletter subscriptions.

How We Collect Information

We collect information in three ways:

Directly from you when you fill out a contact or inquiry form, request a catalogue, subscribe to our newsletter, send us an email, call our team, or interact with us at trade shows or events.
Automatically through our website using cookies, web beacons, and similar technologies that collect technical and browsing data when you visit our site.
From third parties such as analytics providers, advertising platforms, and social media networks when you engage with our content on those platforms.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide you with product information, samples, pricing, and project support.
To process and fulfill your inquiries, issue quotes, and facilitate offline transactions and shipments.
To send you product updates, catalogues, promotions, or other marketing communications, where you have opted in or where we have a legitimate interest in doing so.
To improve our website, understand how visitors use it, and make it more useful to architects, contractors, and homeowners.
To communicate important updates about our products, policies, or services.
To prevent fraud, protect our systems, and comply with applicable legal obligations.
To conduct research and analysis that helps us develop better products and services.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve your experience. Cookies are small text files stored on your device by your browser.

We use cookies to remember your preferences, analyze site traffic, and deliver relevant content. You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

Our website does not currently respond to traditional browser “Do Not Track” signals. However, we strive to recognize and respect legally mandated opt-out preference signals, such as the Global Privacy Control (GPC), where required by applicable law.

How We Share Your Information

We do not sell your personal information for monetary consideration. We may share your information in the following circumstances:

With service providers who help us operate our website, manage email communications, run digital advertising, or analyze site performance. These providers are authorized to use your information only as needed to perform services on our behalf.
With our affiliates and group companies for purposes consistent with this Privacy Policy.
With legal authorities when required to do so by law, court order, or government regulation, or when necessary to protect the rights, safety, or property of Rocagres, our customers, or others.
In connection with a business transaction such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These include access controls, secure connections, and internal policies governing how data is handled.

No method of transmission over the internet is fully secure, and we cannot guarantee absolute security of information transmitted to or from our website. We encourage you to use our contact forms and official channels when sharing sensitive information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain our business relationship with you, or to comply with applicable legal, tax, or regulatory requirements. For example, project inquiry and transaction data is typically held for up to 3 to 5 years for customer service reference and warranty purposes, while marketing data is kept until you opt out. When your information is no longer needed, we take steps to delete or anonymize it in a secure manner.

Third-Party Websites and Links

Our website may contain links to third-party websites or platforms, including social media channels. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

International Users

Rocagres Surfaces operates in India, the United States, and the United Arab Emirates. If you are accessing our website from outside these countries, please be aware that your information may be transferred to and processed in India, the UAE, or the United States, where data protection laws may differ from those in your country of residence.

By using our website, you acknowledge that your personal information may be processed in these jurisdictions in accordance with this Privacy Policy.

For users in India: Our data practices are governed by the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian data protection laws.
For users in the United States: We are committed to transparency and responsible data handling in accordance with applicable US state and federal privacy laws.

Rights of US Residents

If you are a resident of California, Colorado, Connecticut, Virginia, or another US state with applicable privacy laws, you may have certain rights regarding your personal information, including:

The right to know what personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it is shared.
The right to request deletion of personal information we have collected about you, subject to certain exceptions.
The right to correct inaccurate personal information we hold about you.
The right to opt out of any sale or sharing of your personal information for targeted advertising purposes. (Note: While we do not sell data for money, sharing data with third-party analytics and advertising platforms via cookies may be considered “sharing” or “selling” under some state laws).
The right not to be discriminated against for exercising any of these rights.

To submit a request, please contact us using the details in the Contact section below. We will respond to verifiable requests within the timeframes required by applicable law.

Rights of Users in India

If you are based in India, under the Digital Personal Data Protection Act, 2023, you have the right to access the personal information we hold about you, to request corrections where that information is inaccurate, to seek grievance redressal, and to withdraw consent for the processing of your data where our processing is based on your consent. To exercise any of these rights, please contact us directly.

Marketing Communications

If you have subscribed to our newsletter or opted in to receive marketing communications, you may unsubscribe at any time by clicking the unsubscribe link in any email we send or by contacting us directly. Opting out of marketing communications will not affect our ability to send you transactional or service-related messages.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or the services we offer. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us at:

Email: export@rocagrestiles.com / info@rocagrestiles.com (Note: These are the official communication domains for Rocagres Surfaces)
India Office: B-1003 Shaligram Square, S G Highway Gota, Ahmedabad, Gujarat 382481, India
USA Office: 1547 B Finnegan Ln, North Brunswick, NJ 08902, USA
Dubai Office: 306- Dubai Tower, Opp. Baniyas Metro, Deira, Dubai, UAE

Effective Date: June 2026